⚡️ Instant balance exchange
You can now exchange your accumulated balance into another coin right in your account. The exchange happens instantly, and you see the rate and the amount you'll receive before you confirm.
Where is the button?
On the web — the Exchange button in the top right, next to the coin selector. The same button is in the Conversion history block on the Conversion tab.
In the app — on the Finance tab, tap ⇆ in the Payments or Conversions block header.
How do I exchange?
- Click Exchange.
- In You give, choose a coin and enter the amount. To exchange everything, click Entire balance.
- In You receive, choose the coin you want.
- Check the rate, the fee and the amount you'll receive.
- Click Confirm exchange (Exchange in the app).
You'll see the result right away: Done: … credited.
Why is the rate valid for only a few seconds?
The rate is locked for a short time so you receive exactly the amount shown in the form. If the time runs out, refresh the rate and confirm again.
What's the fee?
1% on top of the exchange rate. You see the exact fee in the form before you confirm.
Which coins can I exchange?
All coins supported by pool conversion, in both directions. For example, BTC to USDT and back, USDT to BTC.
How much can I exchange?
Up to your available balance and no less than the minimum for the selected coin. If the amount is below the minimum, the form will tell you.
Your available balance may be lower than your total balance if part of it is already reserved for a payout.
Do I need auto-conversion?
No. Instant exchange works separately and doesn't change your auto-conversion rules. Auto-conversion converts new accruals on schedule; instant exchange converts your existing balance whenever you choose.
What if the exchange fails?
The full amount returns to your balance and you'll see Exchange failed, the amount has been returned to your balance. Try again.
If you see Exchange of this amount is temporarily unavailable, try a smaller amount or try again later.
Where can I see my exchange?
On the Conversion tab, in Conversion history: date, rate, amount and status. Exchanges also appear in your payments export.
Why don't I see the Exchange button?
You most likely have view-only access to the account. To exchange the balance, contact the account owner.
If you have any questions, message us in the support chat.